Please review our privacy policy information carefully.

Privacy Policy:
Effective Date: May 25, 2026

Total Insurance (“Total Insurance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mytotalinsurance.com/ (the “Site”), submit online forms, request insurance quotes, or communicate with us, including through SMS/text messaging.
By accessing or using our Site or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect
We collect the following categories of information:
Personal Information you provide:

• Name, email address, phone number, mailing address, date of birth, driver’s license number, Social Security Number (or equivalent), insurance history, and other details you submit when requesting quotes, applying for coverage, or contacting us.
  Payment information (such as credit card or billing details) when you make payments.

SMS/Text Messaging Information:

Your mobile phone number and explicit consent when you opt in to receive SMS communications.

Automatically Collected Information (“Device Information”):

IP address, browser type, device type, operating system, referring/exit pages, and Site usage data.
We collect this using technologies such as cookies, log files, web beacons, pixels, and similar tracking tools.

Information from Third Parties:

Data received from insurance carriers, credit bureaus, or other partners as permitted by law.

2. How We Use Your Information
We use your information to:

• Provide insurance quotes, bind policies, and deliver services
• Process payments and manage your account
• Communicate with you via phone, email, mail, and SMS (including appointment reminders, policy updates, and account notifications)
• Improve our website, services, and user experience through analytics
• Send marketing communications (only where permitted by law and with appropriate consent)
• Detect, prevent, and respond to fraud or security issues
• Comply with legal and regulatory obligations

3. SMS/Text Messaging Consent & Practices 
When you voluntarily provide your mobile phone number and opt in to SMS communications on our website forms or other channels, you consent to receive text messages from Total Insurance via our SMS provider, RingCentral.
These messages may include:

• Appointment reminders
• Policy and coverage updates
• Account notifications
• Customer service responses
• Other service-related communications

SMS Terms:

Message frequency may vary.
Message and data rates may apply.
We do not share your SMS consent or mobile phone number with third parties or affiliates for their own marketing purposes. SMS consent is not shared with third parties.
To opt out, reply STOP to any message. Text HELP for assistance.
You may withdraw your SMS consent at any time, but doing so will not affect the lawfulness of prior processing.

4. Sharing Your Information
We may share your personal information with:

Insurance carriers, underwriters, and reinsurers to provide quotes and policies
Service providers who perform services on our behalf, including Agency Revolution (CRM), RingCentral (SMS platform), website hosting providers, payment processors, and analytics services (such as Google Analytics)
Professional advisors and legal/regulatory authorities when required by law

We do not sell your personal information. We do not share your SMS consent or phone number with third parties for independent marketing purposes.

5. Behavioral Advertising & Opt-Outs
We may use your information for targeted advertising. You can opt out of certain targeted ads through the following platforms:

Google: https://adssettings.google.com/
Facebook: https://www.facebook.com/ads/preferences/
Digital Advertising Alliance: http://optout.aboutads.info/

We honor “Do Not Track” signals where required by applicable law.

6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

7. Your Rights and Choices
Depending on where you live, you may have the following rights:

Access, correct, or delete your personal information
Opt out of the sale of your personal information (we do not sell it)
Withdraw consent for certain processing activities, including SMS
Limit the use of sensitive personal information

To exercise these rights, please contact us using the information below. We will respond within the timeframes required by law.

8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers
Your information may be transferred to and processed in the United States and other countries. We take appropriate safeguards to protect your data during such transfers.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a new effective date.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Total Insurance
1500 East Bethany Home Road, Suite #110
Phoenix, AZ 85014
Phone: (602) 393-1338
Email:

SMS Terms and Conditions:
Effective Date: May 25, 2026
These SMS Terms & Conditions (“SMS Terms”) govern the SMS/text messaging service provided by Total Insurance (“we,” “us,” or “our”). By providing your mobile phone number and opting in to receive SMS communications from us, you agree to these SMS Terms.

1. SMS Program Description
By opting into our SMS program (via web form, keyword, or other method), you consent to receive text messages from Total Insurance. These messages may include:

• Appointment reminders
• Policy and coverage updates
• Account notifications
• Quote follow-ups
• Customer service responses
• Other important service-related communications

We use RingCentral as our SMS service provider.

2. Message Frequency and Rates

Message frequency may vary.
Message and data rates may apply according to your mobile carrier plan.
You are responsible for any charges from your mobile carrier.

3. Opt-In and Consent
You are not required to consent to SMS to receive our services. Consent is voluntary. By opting in, you represent that you are the owner or authorized user of the mobile phone number you provided.
SMS consent is not shared with third parties or affiliates.

4. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
You may also text HELP to any message for assistance.
After opting out, you will receive one final confirmation message confirming your opt-out. You may re-opt in at any time by providing your number and consenting again.

5. Supported Carriers
Our SMS service works with most major U.S. carriers. However, delivery is not guaranteed to all carriers or handsets.

6. Privacy and Data Sharing
Your mobile phone number and SMS consent are used only for sending you messages from Total Insurance. We do not sell or share your phone number or SMS consent with third parties or affiliates for their independent marketing purposes.
For more details on how we handle your personal information, please see our Privacy Policy.

7. Changes to SMS Terms
We may update these SMS Terms from time to time. Continued participation in the SMS program after changes constitutes your acceptance of the updated terms.

8. Contact Us
If you have questions about our SMS program, please contact us:
Total Insurance
1500 East Bethany Home Road, Suite #110
Phoenix, AZ 85014
Phone: (602) 393-1338
Email:
By opting in, you acknowledge that you have read, understood, and agree to these SMS Terms & Conditions.